Allen County
Sheriff's Office
(419) 227-3535

Allen County
Sheriff's Office

(419) 227-3535 • Sheriff Matthew B. Treglia
333 N. Main St. Lima, Ohio 45802

Allen County can now text 911

Allen County can now text 911

Allen County is proud to announce that on May 2, 2022, Allen County will be text compatible and will begin accepting text–to–9-1-1 emergency messaging. Wireless customers can now send a text, up to 140 characters, to 9-1-1 in an emergency. Text to 9-1-1 should only be used in an emergency when placing a call is not possible: For instance, if the caller is deaf, hard of hearing, speech impaired, or when speaking aloud would put the caller in danger.

Text to 9-1-1 is for emergencies only! Please do not send a text to “test” or “see if it’s working”, this ties up lines and call takers. Text to 9-1-1 is managed and monitored in the same manner as 9-1-1 call lines, if there is an issue Allen County EMA and the Allen County Sheriff’s Office will know so citizens placing test texts to 9-1-1 is always unnecessary.

9-1-1: Call if you Can, text if you can’t.

Voice calls to 9-1-1 are still the best and fastest way to contact 9-1-1.

If there is an emergency and you are unable to make a call, remember these steps:

  • Do not text and drive.
  • In your first text message to 9-1-1 send the location and type of emergency.
  • Text in simple words. Send a short text message in English without abbreviations or slang.
  • Be prepared to answer questions and follow instructions from the 9-1-1 call taker.
  • A text or data plan is required to place a Text-to-9-1-1.
  • As with all text messages, messages to 9-1-1 may take longer to receive, may get out of order, or may not be received at all.
  • If you do not receive a text response from 9-1-1, try to contact 9- 1-1 another way.
  • Photos and videos cannot be sent to 9-1-1 at this time.
  • Text-to-9-1-1 cannot include more than one person. Do not send your emergency text to anyone other than 9-1-1.
  • Voice Calls to 9-1-1 are still the best and fastest way to contact 9-1-1

Don’t Abuse 9-1-1. Text-to-9-1-1 service is ONLY for emergencies.

The Text-to-9-1-1 service may have many challenges.

More News & Updates